A Los Angeles County jury has ordered Starbucks to pay $50 million to a customer who suffered severe burns from a spilled drink in a drive-through incident. The case revolves around an event that took place in February 2020 when Michael Garcia, a delivery driver, picked up an order of three hot teas at a Starbucks in Exposition Park.
Garcia testified that as he received the drinks, one of the Venti-sized teas was not properly secured in its tray. He described how the drink "caved in on itself," causing two of the cups to topple into his lap, resulting in serious burns. The injuries were extensive, affecting his groin area, and required multiple surgeries, including skin grafts. Garcia reported enduring lasting pain and complications related to sexual function as a result of the incident.
The jury found Starbucks negligent after viewing security footage that showed one of the drinks askew in the tray at the time of the handoff. Garcia’s legal team argued that the barista failed to properly secure the lids on the cups, leading to the dangerous spill. The jury’s decision included compensation for Garcia’s past and future pain and suffering.
Starbucks plans to appeal the verdict, claiming that they disagree with the jury’s findings and consider the damages excessive. The company expressed sympathy for Garcia but stated they maintain high safety standards in their stores.
This case echoes a famous incident from 1994 when a woman was awarded $3 million after being burned by hot coffee from McDonald’s. That case raised questions about corporate responsibility and customer safety, and it has been frequently referenced in discussions about tort reform.
Before the trial, Starbucks had offered Garcia a settlement of $3 million, which was later raised to $30 million, but he declined. Garcia sought an apology and changes to the company’s policies regarding the handling of hot beverages, which Starbucks refused. This refusal led to the trial, where the jury ultimately sided with Garcia.
In a related note, another customer, Muriel Evans, has filed a lawsuit against Starbucks, claiming she suffered significant injuries from a spilled cup of coffee in 2024. Her case is set for trial in February 2026, highlighting ongoing concerns about customer safety in the coffee giant’s drive-through operations.